By the passage of a two decades, it has been estimated that automation would amp up business profitability by nearly forty percent! Robotic process automation, a combination of automation, artificial intelligence and screen scraping technologies would help in simplifying and breaking down complicated tasks that would otherwise takes ages to be done!
The main aim of this robotic process automation is to perform these repeating tasks and improve the consistency and efficiency of these tasks. RPA in short removes the robotic nature out of human, so that staffs could spend their time in doing tasks that would involve a lot of thinking and decision making!
1. Business Process Management
Every business would have its set of processes it had been following for years, but there is a question as to how efficient these processes are. Identifying the current processes, alternatives and selecting the most optimal process, is infact one of the major scenarios where automation is employed. RPA is very much scalable and reliable. You can implement RPA to the existing processes and streamline these tasks for the best. Business process management basically deals with screening the various tasks and processes and identifying the tasks that could be operated. For ex. Document handling and management,shipments, work flow management etc.
2. Data Manipulation and Transfers
Data entry is another ineluctable tasks. No matter what the type of industry is, it is very essential to keep your firm’s databases updated and accurate, in order to keep pace with the changing trends and needs of the customers. But, manual data entry is very much a mundane tasks. Not just it increases the resultant errors but also increases the fatigue experienced by the staffs in doing recurring tasks. Employing robotic process automation tools would help in boosting the efficiency and optimizing the operations while keeping the costs to minimal!
3. Customer Service and Support
Customers are in fact the soul of a business. Firms allocate call centres to deal with the customers complaints and for support. But, we know how complicated and recurring it is to handle each of these calls!
Starting from attending the call, the customer care executive has to check in for the account details from the database, enquire about the issue, simultaneously note them down, has to move between different networks and systems to troubleshoot the error, analyse the issue and then do the necessary! We can estimate about how long each of these calls take up, but the longer you take to answer and get to the needs of the customers, the lesser will be the the satisfaction! Employing RPA tools in customer service would relieve the executives from entering the same data to different systems, and automatically updates the databases.
Robotic process automation would help in improving your businesses in a lot of ways, so the fist step to do is identify the processes that can be automated and reach out to leading RPA consultants, like Synlogics to enhance your business’s productivity and stay ahead of the trends!